Contrary to popular belief, the hospitality industry is an excellent target of cybercrime because of the sheer amount of personal and sensitive data held. Every day, hotels, hostels, and restaurant chains handle credit cards, emails, contact preferences, home addresses, and other sensitive data from millions of customers, and hackers want to get their hands on
The last several years have revealed that hospitality businesses are vulnerable to cyber attacks, with many major hospitality players being victims of cybercrime that was in some cases undetected for years. While hackers are becoming increasingly innovative in ways they gain access to secure hospitality systems, the hospitality sector is lagging behind in security measures.
The omnipresence of technology is bringing some exciting new trends to hospitality that we can’t wait to see put into action in 2019. As one of the least innovative industries and yet highly customer-facing, the hospitality industry is slowly seeing the need (and customer want) for increasing technology. In addition to improving customer experience, new
The hospitality industry is starting to embrace digital solutions, with hotels being in the forefront of the industry. Still, many hospitality businesses downplay their IT requirements. Hotels, hostels, resorts, bars, and restaurants assume they will see no benefit from investing into IT. Their main argument being that they don’t have the time or money to
With most industries actively embracing digitalisation, the need for having IT staff is more prevalent than ever before. Still, not everyone has the required means or knowledge to set up and manage their IT infrastructure in-house, or enough time to research the best options for their specific needs to keep up with innovation. The hospitality
We are going to answer the common question on why IT management is essential for the hospitality sector because it is one that is frequently asked! Firstly, you need to remove the mindset that IT needs are exclusively in an office environment and consider the technology used to run a business in the hospitality industry. From restaurants
75% of people say that a week without WI-FI would leave them grumpier than a week without coffee. We are seeing more and more mobile devices needing WI-FI, to the point that it is becoming an essential to attract the customer. When was the last time you booked a hotel without Wi-Fi? Hotel Chatter found that 94% of people cite