Articles

7 Best Ticketing Software for Managing Tech Support feature image

7 Best Ticketing Software for Managing Tech Support

The best ticketing software helps tech support resolve issues faster and allows managed service providers to offer a better service! Here are seven excellent IT ticketing software solutions that will optimise your IT support: 1. Spiceworks IT Help Desk Spiceworks is amongst the best ticketing software solutions, and all their products are free! It’s a

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How Much Does Azure Information Protection Cost?

With increasing cyber security threats as well as GDPR (General Data Protection Regulation) having taken effect from 25 May 2018, businesses need to protect their sensitive data. One of the ways we recommend to our clients is by using Microsoft’s Azure Information Protection (AIP) as a way of protecting and automatically encrypting sensitive information. But,

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How to Hold an Azure Information Protection Staff Training

In light of the latest data security climate, where a risk of a breach is higher than ever, it is of utmost importance to keep valuable data safe. Microsoft’s Azure Information Protection (AIP) helps in achieving this goal and it’s the solution we recommend. Particularly when you consider that the UK average cost of a

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How to Make Technical Staff Training More Engaging

Technical staff training is crucial to keeping personnel up-to-date on the latest technological solutions you plan to implement in your business. But. When staff training is technical in nature, it can turn into a nightmare for both managers who organise it and staff members who attend it. It’s hard to hold training on technical topics

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8 Signs Your IT Managed Service Provider Is GDPR Compliant

Before hiring an IT managed service provider you need to make sure they are GPDR compliant, and capable of making sure your business technology is compliant too. You can’t afford not to. With the recent GDPR regulations that came into effect in May, no matter how big or small your business is, you still need

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2019 Hospitality Tech Trends We’re Excited to See

The omnipresence of technology is bringing some exciting new trends to hospitality that we can’t wait to see put into action in 2019. As one of the least innovative industries and yet highly customer-facing, the hospitality industry is slowly seeing the need (and customer want) for increasing technology. In addition to improving customer experience, new

How Azure Information Protection Can Be Used in GDPR Email Compliance

Today, businesses make data-driven decisions in order to have a competitive edge. If your business deals with personal data from customers, it is required to be compliant with EU’s General Data Protection Regulation (GDPR) requirements – this means disclosing how it handles data and ensuring that data remains safe. Everything You Need To Know About

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Technical GDPR Staff Training Essentials

One of the challenges of implementing GDPR for businesses is the technical GDPR staff training. But, you need to be prepared. Your organisation’s compliance depends on having informed and well-trained staff, and the larger your business, the more difficult and vital this becomes. We’ve dealt with many GDPR staff training sessions approaching from the technical